Frequently Asked Questions
Shipping, devices, returns — everything you need to know before you write in.
Orders & Shipping
How long does shipping take?
Most orders arrive within 7–15 business days to the USA and Canada. Some products may require up to 3 business days of processing time before dispatch. Tracking information is sent by email once your order ships.
Do you offer free shipping?
Yes. We offer free tracked shipping on all orders to the USA and Canada.
Where do you ship?
We currently ship to addresses in the USA and Canada only.
How do I track my order?
Once your order ships, you will receive an email with the tracking number. You can also check the shipment status on our Order Tracking page.
Beauty Devices & Skincare
What types of products do you carry?
We carry at-home beauty devices and skincare selected to complement an at-home routine. Browse our Facial Devices and Skincare collections for the current range.
Are the products suitable for home use?
Products are sold for cosmetic home use, but suitability depends on the specific item and your individual circumstances. Read the product page and follow the instructions supplied by the product or device manufacturer. If you have a diagnosed skin condition, are pregnant, use an implanted electronic device, or have other health concerns, consult a qualified healthcare professional before using an energy-based beauty device.
Do I need to use a conductive gel with my beauty device?
Only when the device manufacturer specifically instructs you to use one. Our RF gels are intended for at-home radio-frequency devices that require a water-based conductive gel. LED masks typically do not require conductive gel, and high-frequency glass-electrode wands are generally used on clean, dry skin. Do not assume that one gel is compatible with every device type.
How often should I use a beauty device?
Frequency depends on the device and technology. Follow the instructions for your specific product, begin with the lowest recommended intensity where applicable, and do not exceed the manufacturer’s recommended schedule.
Can I use beauty devices on sensitive skin?
It depends on the device and your skin. Patch-test topical products, begin cautiously, and stop if you experience persistent irritation or discomfort. If your skin is highly reactive or you have a diagnosed condition, seek professional advice before use.
Refunds & Support
How are refund or delivery problems handled?
Eligibility and any required steps are set out in our Refund Policy. If an item arrives damaged or incorrect, or a tracked shipment does not arrive, contact us with your order number and relevant details so we can review the case.
How do I contact customer support?
Use the Contact Us page or email healthybeautystore24@gmail.com. We usually respond within 1–2 business days.
Is my personal information secure?
The storefront uses encrypted connections, and payments are processed through Shopify and the payment method selected at checkout. See our Privacy Policy for more information.