FAQ — Healthy Beauty
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders arrive within 7–15 business days to the USA and Canada. Some products may require up to 3 business days of processing time before dispatch. Tracking information is sent by email once your order ships.
Do you offer free shipping?
Yes. We offer free express shipping on all orders to the USA and Canada.
Do you ship internationally?
Yes. We ship to multiple countries worldwide. Delivery times vary by destination and customs processing. International orders outside the USA and Canada may take 10–20 business days.
How do I track my order?
Once your order ships you will receive an email with your tracking number. You can also check your status at any time on our Order Tracking page.
Beauty Devices & Products
What types of beauty products do you carry?
We carry professional-grade at-home beauty devices and the skincare formulated to complement them. Browse our Facial Devices and Skincare collections to see everything currently available.
Are your products safe for home use?
Yes. All products in our collection are designed for cosmetic home use and are not medical devices. Each product includes a Quick Start Guide and full safety instructions. If you have a diagnosed skin condition, are pregnant, or have specific health concerns, we recommend consulting your physician or dermatologist before starting any new beauty device ritual.
Do I need to use a conductive gel with my beauty device?
For energy-based devices — including RF, EMS, microcurrent, and high-frequency technologies — a water-based conductive gel is strongly recommended to maintain smooth device-to-skin contact and comfort during sessions. Check each product page for specific pairing recommendations, or browse our Skincare collection for compatible options.
How often should I use my beauty device?
Usage frequency depends on the device and the technology. Detailed guidelines are included with every order and available on each product page. As a general principle, most at-home beauty devices deliver the best results with consistent sessions rather than occasional use.
Can I use beauty devices on sensitive skin?
Most devices in our collection are designed to be gentle and suitable for a range of skin types. We recommend beginning at the lowest available intensity setting and building gradually. If you have reactive or condition-specific skin, consult a dermatologist before use.
Returns & Support
What is your return policy?
We stand behind our products. If you are not satisfied with your order, please contact us within 30 days of delivery. Damaged or defective items will be resolved at no cost to you. Please review our full Return Policy for complete details.
How do I contact customer support?
You can reach our team via the Contact Us page or directly at healthybeautystore24@gmail.com. We respond Monday through Friday, 9AM–5PM EST.
Is my personal information secure?
Yes. Our website uses SSL encryption to protect all personal and payment information. We do not store credit card details. Full details are available in our Privacy Policy.