Refund policy
We want you to be satisfied with your Healthy Beauty order.
RETURNS
We do not accept returns for change of mind, buyer’s remorse, or unwanted products after delivery.
If an item arrives damaged, defective, incorrect, or with essential parts missing, please contact us promptly at healthybeautystore24@gmail.com.
Please include your order number and information that clearly shows the issue. Additional information, photos, or video may be requested as part of our review.
Claims are reviewed individually. If a claim is approved, we will provide the appropriate resolution and any necessary instructions.
Please do not send products back without contacting us first. Unauthorized returns will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us promptly if there is a problem with your item.
We reserve the right to verify the reported issue before approving a claim.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened or used skincare, cosmetics, personal-care products, and beauty devices are not eligible for return unless they arrived damaged, defective, or incorrect.
Gift cards and final-sale items are non-returnable.
REFUNDS
If a refund is approved, it will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional processing time.
If you have questions regarding an approved refund, contact us at healthybeautystore24@gmail.com.
EXCHANGES
We do not offer standard exchanges.
If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue.